Starting a new role is more than a job, it’s a journey that can shape your confidence, connections, and career. At The QHotels Collection, we turn that first day into an experience that inspires growth, belonging, and purpose from the very start. Onboarding is more than a process, it’s the first step into a community where curiosity, passion, and collaboration shape your career.
Across 19 hotels and two Central Support hubs in England and Scotland, we welcome team members at every stage of their career, from graduates and apprentices to seasoned professionals and those new to hospitality. Our onboarding ensures every team member feels welcomed, supported, and ready to make an impact from their first day.
In 2025 alone, The QHotels Collection onboarded 1,880 new team members across full-time, part-time and casual roles, reflecting the scale, pace and diversity of recruitment across the business.
Ahead of Day One: Setting the Stage for Confidence
The journey begins the moment a new team member says yes. From the outset, we prioritise connection, clarity, and support, helping everyone feel informed, prepared and confident before their first day.
Early access to essential information, learning resources, and company updates reduces first-day nerves while introducing team members to our culture, values, and ways of working. Behind the scenes, our teams meticulously plan inductions and craft a warm, personalised welcome for every new starter.
By starting the journey ahead of day one, team members arrive ready to contribute, build relationships, and experience the Q culture firsthand, energised, confident, and supported.
Onboarding Designed Around the Individual
No two team members join The QHotels Collection with the same experience, learning style, or level of confidence. That’s why onboarding is flexible, inclusive, and designed to meet different needs, while maintaining consistency across the collection.
Graduates and Gen Z employees embark on a digital-first, engaging journey, discovering systems, skills, and our culture through bite-sized learning, while seasonal team members follow a condensed, high-impact pathway, mastering the essentials quickly and efficiently. Returning employees benefit from a flexible re-boarding experience that builds on prior knowledge, honours previous learning, and focuses only on what has changed.
Team members across hotel operations, including food and beverage, housekeeping, kitchens, spa, and maintenance, as well as Central Support functions such as HR, IT, sales, and marketing, experience learning pathways aligned to their roles and responsibilities, helping them step confidently into their day-to-day work.
From day one to the first three months, learning is staged to build skills and confidence without overwhelming team members. Compliance training has been streamlined from 13.5 hours to just 5, with every module meaningful and directly relevant to the role. This approach allows employees to focus on what really matters: developing the skills, knowledge, and confidence to thrive and make an impact from day one.
Embedding Belonging from Day One
Onboarding at The QHotels Collection goes beyond learning a role. It’s about helping every team member feel seen, valued, and part of something special.
Our values are woven into every step through learning, communication, and connection:
Individual: From day one, new team members are supported in ways that reflect who they are and where they want to go, helping them feel confident, included, and ready to contribute.
Proud: Employees are introduced to our journey as a business, our hotels, and the achievements we celebrate together, fostering pride in being part of The QHotels Collection.
Curious: Easy access to guides, policies, and learning resources encourages questions, exploration, and continuous development.
Passionate: Internal stories and success highlights bring to life the energy and commitment across our hotels and Central Support teams.
Together: Departmental inductions, peer support, and mentoring create strong connections, helping team members feel supported and part of a wider collection.
Even before their first day, new starters can explore internal communications, gaining insight into a people-focused culture where individuals are recognised, wellbeing is prioritised, and success is shared.
Onboarding That Supports Long-Term Careers
Onboarding is only the beginning. Our scalable learning framework ensures consistency across all locations while allowing hotels and teams to adapt content to reflect their identity and ways of working.
Company-wide learning introduces values, guest experience standards, and organisational knowledge, while hotel-specific and role-based content ensures relevance. Programmes are regularly reviewed and refined, allowing onboarding to evolve as the business grows.
This approach supports long-term growth, helping team members build confidence, progress their careers, and explore opportunities across both operational and Central Support roles.
Why Join The QHotels Collection
At The QHotels Collection, we are committed to creating an environment where people feel welcomed, supported, and empowered to grow. From day one, we provide the tools, connection, and confidence to succeed, helping team members thrive and build fulfilling, long-term careers.
Join The QHotels Collection and turn your first day into the start of a fulfilling career where you can learn, grow, and make an impact. Start your journey with us today: https://www.qhotels.co.uk/careers/
