Support Manager – Neurodevelopmental and Complex Care Service

Support Manager – Neurodevelopmental and Complex Care Service

POST: Support Manager – Neurodevelopmental and Complex Care Service

RESPONSIBLE TO: Head of Service – Neurodevelopmental and Complex Care Service

Purpose of Post

To assess the care needs for clients with neurodevelopmental needs. To formulate, implement and evaluate packages of care in partnership with clients, families, and support workers. Providing clinical guidance, mentorship, and support to team members.

Create positive outcomes in people’s lives, while effectively managing, engaging, and promoting best practice to a remote team of Support Workers.

To share knowledge, participate in training and join the network of other Neurodevelopmental Support Managers. Ensuring an elevated level of compliance to SweetTree’s Quality Assurance markers and playing a key role in ensuring relevant company KPI’s are met.

Responsibilities

✨ Manage a client case load of varying complexity, ensuring a high-quality, client-centred approach is delivered with an emphasis on goal attainment and quality of life for individuals with Neurodevelopmental Disorders.

✨ Conduct thorough needs assessments, including risk assessments, and prepare care and support plans, ensuring they are regularly updated to reflect each client’s individual needs.

✨ Responsible for carrying out regular client reviews, daily support record audits, and ensuring support plans are in place and compliant with company policy.

✨ Responsible for on-boarding new clients with exceptional attention, introducing support workers, promoting best practice, and regularly reviewing all aspects of a new client’s support to ensure ongoing care package stability.

✨ Responsible for managing aligned assistant support managers and coordinators for the assigned client group, as required.

✨ Actively participate in the recruitment of support workers.

✨ Deliver and support training for new and existing support workers to ensure high-quality care and support for all clients.

✨ Prepare, attend, and engage in regular support worker supervisions, appraisals, and performance reviews, both accepting and providing constructive feedback.

✨ Ensure continuity of service provision at all times.

✨ Accountable for KPIs relating to relevant identified areas within the business.

✨ Work collaboratively with the team to develop and participate in the marketing and networking of the service.

✨ Participate in the Emergency Out-of-Hours/On-Call rota.

✨ Attend conferences, workshops, and key stakeholder events, sharing knowledge gained and supporting the training of support workers.

✨ Work collaboratively with all members of the Neurodevelopmental team to promote a cohesive and positive work environment.

Office Responsibilities

✨ Be responsible for taking Neurodevelopmental referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate.

✨ To actively answer telephone calls and take messages in the SweetTree office.

✨To ensure data inputted into One Touch is accurate and up to date for both client invoices and support worker payments.

✨ To attend regular SweetTree meetings and Neurodevelopmental Service meetings.

Company Responsibilities

✨To preserve the independence and dignity of all clients.

✨To ensure that SweetTree maintains its reputation as a premier provider of care and support to people in their own homes.

✨To promote equal opportunities, respect diversity, different cultures and values.

✨To carry out any other duties as stipulated by the CEO/MD.

✨To work in accordance with your job description/contract of employment and any policies and guidelines of SweetTree Home Care Services.

✨To work in accordance with the Health & Safety Act 1974.

✨To maintain confidentiality and observe data protection guidelines.

✨To contribute to the overall development of the service and promote a positive image of all Clients and SweetTree Home Care Services.

✨To participate in training courses/seminars held internally and by outside agencies.

Skills and Experience

Essential:

✅Ability to communicate confidently with key stakeholders, negotiate flexibly within the role, can get up and go, run with things

✅Experience working with people who have neurodevelopmental disorder in the community.

✅At least 12 months experience of undertaking assessments and reviews and understanding of the needs of people who have a neurodevelopmental disorder and/or require complex care.

✅Experience working with families and other key stakeholders is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.

✅Excellent organisational skills and a thorough approach to work.

✅A calm and methodical approach with acute attention to detail.

✅Ability to work autonomously and productively as part of a team.

✅Knowledge of legislation relevant to the sector including capacity and consent.

✅Ability to communicate clearly and tactfully at different levels, both verbally and in writing.

✅An understanding of the challenges faced by Support Workers.

✅Ability to travel to and from Client assessments, reviews, support worker facilitation’s, spot checks and observations etc.

✅An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails.

✅Experience of working positively in a diverse environment

✅Proficient in the use of the Microsoft Office package (Word, Excel, Outlook, Teams)

Desirable:

✅A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.

✅Driver with a clean licence.

What’s in It for You?

✨Flexible working hours that cater to your schedule ensuring a balance of work and personal commitments under a 0-hour contract
✨Early access to your earnings via Stream, which provides you with the ability to access a % of your earnings in just 4 days or less after completing shifts!
✨Continuous training and professional development through the renowned SweetTree Home Care Services Academy. Including Apprenticeship Opportunities.
✨Unwavering support 24-hour on-call assistance. and your own dedicated Manager and Coordinator to support you day to day
✨Incentive Rewards An attractive £200 Friend Referral Scheme.
✨28 days of paid holiday, encompassing bank holidays.
✨A Contributory Pension Scheme to plan for your future.
✨Service length awards and recognition
✨Health & Well-being Programme
✨Discounted shopping & services platforms
✨Social events, summer parties, winter parties and awards ceremonies