We are looking for a Reach and Respond Advisor who will fit right in with our amazing team.
You will be able to build strong relationships and be customer-focused and you will want a job that will make a difference on a daily basis. If this is you – we want to hear from you!
As you will be responding to emergency calls, we are looking for someone who can work under pressure, remain calm and respond confidently, ensuring our vulnerable customers are supported. We also need you to be super organised, you’ll have to effectively prioritise your calls during busy periods whilst being able to maintain a quality service.
The role will involve handling reports of emergency repairs, diagnosing and scheduling appointments for out of hours repairs and handling calls for community alarm activations. This will help to identify the right course of action for our customers, which is why we need you to be awesome at juggling a variety of tasks at one time. This is a great opportunity to be a part of a rewarding team who all care passionately about the people they support.
Stephen Moore is our Monitoring Services Team Leader, so if you fancy an informal chat about the role, why not give him a call on 07917 723028.
Applications will be reviewed throughout the duration of the advert and we will close it should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing?
Our story began in 2018 and we’d like you to be part of our future. With over 700 colleagues forming the Beyond Housing family, we cover 411 square miles with more than 15,000 homes, serving 30,000 customers. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values and extremely important to us and we want all our colleagues to really live our values everyday, we are looking for candidates who show they have the skills to do the role and are aligned to our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us?
The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.
So here goes:
- Flexible working patterns to suit your commitments
- Generous holiday entitlement
- Impressive salaries with incremental pay increases for most colleagues
- Commitment to paying the Real Living Wage for our staff
- Competitive pension scheme with generous employer contributions
- Life assurance to look after your loved ones
- Health plan
- A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
- Cycle to work scheme (if you’ve got the legs for it)
- Annual cost of living pay rise
- Agile working – to give you that positive work life balance.
