About The Role
We’re seeking a highly organised and detail-oriented Lettings Assistant to join our dynamic Lettings team. To contribute to the delivery of a high quality, efficient, and customer-focused housing service, with a particular emphasis on the allocation and letting of properties.
You will be tasked with assisting in the advertising of available properties through internal and external platforms, whist liaising with tenants and colleagues ensuring there is accurate and timely communication throughout the process.
Maintaining up to date and accurate data across our systems is a key part of the role and you will be expected to contribute to the monitoring and reporting of such information. This role will work collaboratively across the Housing department to promote successful tenancies within the organisation.
About you
You’ll be someone who thrives in a busy environment and enjoys working both independently and as part of a team. You’ll have experience in a customer service or administrative role delivering excellent customer service.
Your communication skills will be strong, both verbally and in writing and you will be proficient in Microsoft Word and Excel.
Ideally, you’ll have previous experience within housing or the lettings sector, though not essential. You’ll be a natural problem solver with a customer-focused mindset and a keen eye for detail. If you’re ready to take on a role that makes a real difference behind the scenes, we’d love to hear from you.
A full UK driving licence and access to a car are required, as you may occasionally need to travel between sites.
About Us
Housing Solutions is a not-for-profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community, and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can be seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
How to Apply
To apply for this vacancy please visit the Jobs & Careers page of our website www.housingsolutions.co.uk
The closing date is 3rd of November 2025. Interviews will be held on Wednesday 12th of November 2025.
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date; therefore we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).
For internal applications please apply through the intranet, under the HR section – internal vacancies.
Employee Benefits
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information; https://www.housingsolutions.co.uk/job-and-careers/company-benefits/
