Facilities Assistant
Salary: £23,944 – £25,205
Location: 33 Staple Gardens, Winchester, SO23 8SR – 5 days a week onsite working
Contract: Permanent, Full time (35 hours per week)
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Role Overview
We are looking for a Facilities Assistant to join our fantastic Facilities division. This role will be responsible for providing a customer focused service to support the efficient operation and maintenance of the Group’s office and other site facilities.
Key responsibilities:
- First point of contact (including reception) for the Facilities Management team and deal with enquires by telephone, e-mail, and correspondence, or for their visitors/members of the public contacting them
- Post – Manage incoming/outgoing post in the most cost effective way, ensuring systems and equipment are fully operational at all times
- Building Management: Conduct regular building inspections, resolving or reporting maintenance issues repairs, health and safety and supplies issues and monitoring to ensure completion. Work with the Facilities reporting system
- Space Management: Book and organise office spaces, including arranging furniture and hospitality. Ensuring office space is utilised and fit for purpose
- Inventory Management: Manage inventory of supplies and equipment throughout the site, ensuring that stock levels are maintained and orders are placed in a timely manner
- Assist in Projects: Support various facility-related projects, including renovations, office relocations, and installations
- Contractor Coordination: Liaise with external vendors and contractors for services such as cleaning, maintenance, and repairs. Escalating issues regarding quality of service and adherence to company to management and site inductions
- Administrative Tasks: Responsible for resolving customer queries in a timely manner, maintaining records, data and filing systems and supporting the Facilities management team with general administrative tasks as required
- Team support: Provide cover for colleagues as required to ensure all team tasks are effectively delivered at all times
- Assist with processing orders and invoices, receipt of goods, booking in and receipting items
More about you
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Basic MS Office skills and willingness to learn new systems
- Strong organizational and multi-tasking skills with the ability to prioritise tasks effectively
- Excellent communication and interpersonal skills with the ability to remain calm under pressure
- Ability to work independently and as part of a team, showing initiative and problem solving capabilities
- Experience in a similar customer facing role
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk.
A2Dominion is proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
