Customer Service Advisor

  • By The City and Guilds Group

City & Guilds is looking for people to help us unleash tomorrow’s talent – both in yourself as well as others. It’s not entirely about if you have the right experience – as we can teach you – but it is about if you have the right attitude to succeed.

We have expanded our Customer Service Department in our Wakefield office, therefore we have a number of Customer Service Advisor roles to recruit for. We need people to help us lead the change and give our customers the excellent service they expect from us.

If this interests you, we will be holding a Talent Event on Friday 2nd March 2018. Just to put you at ease, this isn’t an intense assessment, it is a relaxed event, where you’ll have the opportunity to learn about us and equally we can learn more about you too.

About the Role

As a Customer Service Advisor you’ll work closely with colleagues in your team; helping our customers over the phone and via email, in an environment where customer care and service quality is second to none and will be passionate and committed to delivering an excellent customer experience with each and every interaction.

You’ll need to be able to work flexibly and take every opportunity to “wow” our customers, by meeting – if not exceeding – service standards. Making sure that you maintain the high standards that drive our brand, you’ll share your knowledge and understanding, and manage yourself against agreed service standards.
These are full time roles, working 35 hours a week between the hours of 0800 and 1800, Monday to Friday. We have three different fixed “shift” patterns – 0800 to 1600, 0900 to 1700, and 1000 to 1800.

About You

You may not have advisory experience, but to succeed as a Customer Service Advisor you’ll need to be a great team player and must have the proven ability to deliver great customer service, both over the telephone and via email.

We need you to:
•Have a high level of attention to detail.
•Be passionate about developing yourself.
•Be committed to working to the highest standards.
•Have excellent communication and interpersonal skills, and be fully confident and comfortable with using technology in a customer service environment.

Our Story & Mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same as it has always been, to enable people and organisations to develop their skills for personal and economic growth. What we do is about more than skills, or qualifications, or jobs. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies. Made up of City & Guilds, ILM, Kineo, DigitalMe, The Oxford Group and e3Learning we work with education providers, businesses and governments in over 80 countries, to provide work-relevant education and training in 26 industries.

At The City & Guilds Group our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, and therefore work in a very flexible way to accommodate everyone.

What we Offer

These are fantastic opportunities where, if you already have customer service experience you can develop your career, or if you are new to this role, with our full and comprehensive training programme, you can embark on something different and exciting!

You’ll be based in our offices on the outskirts of Wakefield, just off junction 41 of the M1. Offering the opportunity to work in a large, fast-paced, engaging environment with opportunities to develop your existing skills and explore new ones. Working for us means working for an innovative, purpose-leading organisation.

You’ll be entitled to an excellent Total Reward Package which typically includes – a great base salary, 25 days holiday plus 3 days shut down over the Christmas period, a defined pension scheme, life assurance, and much more!

Next Steps

If this still sounds exciting and you think you’re just the person for the job and you can attend on Friday 2nd March 2018. We would love to hear from you!

As part of the application we will send you one of our game based exercises to complete separately, which is fun and interactive. This will enable us to see if you have some of the skills and behaviours you need to succeed within our organisation.

Once you have submitted your application, we will be in touch shortly to update you on next steps for this event.

Any queries please drop an email to

Please click here to view the role on our website

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