As a Customer Insight Analyst, you will play a key role in both analysing data to understand the expectations, aspirations, and experiences of our customers, together with working with stakeholders to drive real customer led improvements across the business.
The Customer Insight team plays a key role in listening and learning from customers at Beyond Housing, ensuring customers influence the development and review of our services. This engagement is backed up by our research and analysis; characteristics, behaviours and opinions are collected and analysed to facilitate the interrogation and interpretation of data, to determine the cause of behaviours, attitudes, and performance. We use this data to identify areas of efficiency and waste while delivering continual service improvement within the business.
We are looking for someone data driven with an analytical mindset. The ability to analyse and interpret data is essential, together with the ability to explain information to groups and individuals effectively and persuasively to reach actionable outcomes. The ability to build relationships, motivate and influence internal and external stakeholders is also essential, together with evaluating, analysing, and developing practical solutions to complex issues.
Matt Thundercliffe is our CX Improvement Business Partner, so if you fancy an informal chat about the role, why not give him a call on 07837 683939.
Closing date for applications is Monday 25 March 2024, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Who is Beyond Housing?
Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we’re changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us?
The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.
So here goes:
- Flexible working patterns to suit your commitments
- Generous holiday entitlement
- Impressive salaries with incremental pay increases for most colleagues
- Commitment to paying the Real Living Wage for our staff
- Competitive pension scheme with generous employer contributions
- Life assurance to look after your loved ones
- Health plan
- A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
- Cycle to work scheme (if you’ve got the legs for it)
- Annual cost of living pay rise
- Agile working – to give you that positive work life balance.
- Rather not work the normal 9 – 5? If you have a working pattern that you would prefer, please discuss this with us and we might be able to support.
