e are looking for a Business Operations and Support Project Lead to join the National Theatre Business operations and Support Team.
This is a rare opportunity to shape how one of the UK’s most significant cultural organisations works behind the scenes at a time when AI and automation are reshaping how our teams work. You’ll deliver practical, cross-organisational projects that utilise AI to make the NT more efficient, sustainable and resilient — helping teams spend more time on the work that supports great theatre.
You will be responsible for delivering strategic projects that enhance operational efficiencies across business operations functions (including Finance, IT and People) as well as theatre operations (including Front of House, New Work and box office). This includes planning, coordinating and automating projects in the Business Operations and Support team 2026-2028 roadmap.
The successful candidate will have the following:
- Demonstrable experience in a similar operational role
- Strong analytical, problem-solving, and decision-making skills
- Experience managing projects from conception to completion
- Confident using Microsoft 365 and Power Platform tools, including Forms, Bookings, Lists, Power BI and Power Automate, to design practical solutions and improve workflows
- Logical thinker with experience of documenting operational processes step by step in narrative and flow chart form and identifying areas to improve and streamline
If that sounds like you, this may be the role for you!
