First Customer Contact delivers a huge range of support services to our customers, from handling group bookings, ticket sales and requests for travel assistance for our rail division companies. We are committed to continually enhancing the experience our customers have when utilising our services. Our delivery teams handle a diverse array of customer support functions, including processing compensation claims, managing complaints, coordinating group bookings, providing assisted and special services, ensuring quality assurance, and detecting and preventing fraud, in addition to retail sales for both individuals and corporate clients.
