About Firmdale Hotels


Firmdale Hotels’ commitment to its people is to deliver a great place to work, where excellent perks and benefits are offered, success is recognised and rewarded, long service is celebrated and everyone is involved in weekly, monthly and quarterly staff events. This includes Afternoon Tea’s, Staff Appreciation Weeks and Firmdale Awards.

Firmdale Hotels, which won the Caterer’s Best Employer Award at the 2017 Cateys, has won several awards in recognition of its investment in people, including Best Candidate Experience and Excellence in Employee Engagement.

Firmdale Hotels embraces the unique qualities of each team member and encourages individuality – it starts with the person, not their CV. The company offers a warm environment, treating both employees and guests with respect and inclusivity.

Firmdale Hotels inspires its teams to love what they do and live its values‎: attention to detail, resilience, passion, enthusiasm and the importance of relationships with one another and with our guests.

Firmdale Hotels believes that all its people have the opportunity to grow and progress, whatever their role. Management development and mentor programmes, apprenticeships and an inspiring learning directory actively increase their knowledge and skills.

Firmdale Hotels relishes originality. Innovative, proactive thinking is at the heart of how it operates. The company believes that every team member’s opinion matters and it encourages employees to share their suggestions in order to improve the guest experience.


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