Caesars Entertainment EMEA is one of the most established and innovative operators in the casino industry, having been a market leader for more than 40 years. It was recognised as European Casino Operator of the Year 2016 at the International Gaming Awards and was pleased to retain this award for 2017.
The company operates under brand names in the UK, including the iconic Playboy Club London in Mayfair, the Empire Casino in Leicester Square, the Sportsman at Marble Arch, the Rendezvous (Brighton and Southend), Manchester235 and Alea Casinos (Nottingham and Glasgow).
Caesars Entertainment EMEA was the first to introduce a loyalty scheme and was also the first casino group in the UK to introduce dynamic leisure facilities to its properties to make them true entertainment destinations, including celebrity chef restaurants (James Martin and Marco Pierre White) and sports bars in partnership with Carlsberg.
It is part of Caesars Entertainment the global gaming giant best known for Caesars Palace and Planet Hollywood.This provides unrivalled networks and benefits for customers, such as an advanced VIP offering and cross-marketing opportunities in Las Vegas.
Training from scratch
Caesars Entertainment is passionate about delivering exceptional gaming entertainment, inspiring play across the world.
The industry has a wide range of career opportunities on offer. In some, training is provided from scratch – you just need a passion for customer service and to understand what makes a great experience for customers, or “guests” as they’re known.
Aside from the more usual opportunities within the casino, like dealers (croupiers), all its UK properties also feature bars and restaurants. These are great places to work for those with catering experience, and range from kitchen porters up to executive head chefs, who create the menus and cook for guests at the flagship casinos.
There are roles available within the kitchens, restaurants and bars, as well as serving drinks and snacks to guests on the casino floor. There are roles in the company for people with little or no experience – you’ll soon learn and the opportunity is there to apply for promotions to make a career, not just a job.
There are also opportunities in areas including reception, marketing and events, driving, administrative support and numerous roles at the head office on Baker Street, London.
Employees can move upwards to new roles within the same venue, or between venues or go to head office to gain different experience – each venue is geared towards its own specific marketplace and you’ll get to work with all kinds of guests, ranging from casual gamers who enjoy a night out at the casino every now and then, right up to our regular VIP guests.
Discretion is key, however. While you may be serving a meal to a household name or interacting with a VIP guest at a gaming table, you must remember that all guests should be treated with the same level of service and discretion – they are all there to enjoy themselves. Your role is to ensure they do just that. That’s where service standards come in, which you’ll receive regular training in. Part of the company’s mission is to ensure a memorable experience for everyone, every time – guests and team members alike.
Benefits for all
You can apply to work for the company via its online application process. The website has just undergone a refresh and can be accessed via caesars.co.uk/careers.
The new site is mobile device optimised, with straightforward application forms and a CV attachment. The site builds a unique CV database, so you may also be contacted about other vacancies you may be suited to based on what is in your CV.
As a business, Caesars is innovative in what it offers its customers and aims to do the same for its employees. In addition to benefits such as paid holiday, childcare vouchers, season ticket loans and employee advice line and a health cash plan, the company also offers access to a voluntary benefits portal, an employee app, a learning portal for e-learning and training activity, an annual employee opinion survey and regular social activities.
Former Miss England finalist Natalie joined Caesars in 2012. She originally applied to join the Playboy Club as a Bunny valet but was offered the opportunity to join as a trainee dealer instead. Progressing from the training school, she worked as a Bunny dealer on the casino tables at the Playboy Club and in 2014 she applied for the role of head Bunny.
This job requires someone who is an ambassador of the Bunny brand and now Natalie spends a lot of her time improving the standards among the other Bunnies at the club, participates on the panel of casting events and helps out with managerial tasks.
Outside of work, Natalie designs swimwear and loves to travel. She also qualified for a world championship of Irish dancing. Her ultimate goal is to run her own business.
Andrew has been working in the industry for some time, after becoming interested in it when his brother was a croupier. He spent some time learning how to deal while living in Israel.
After that he worked in a number of casinos in the Glasgow area as a dealer, inspector and in the CCTV department before coming to Alea Casinos in 2008 as an inspector. Recently, Andrew took part in the TAG apprentice training scheme and is now assistant casino manager.
Andrew feels the company has a very strong customer focus as well as valuing its own staff, offering rewards and benefits to those who show hard work and commitment. He has recently been rewarded for this by being a Caesars Award of Excellence category winner for 2016.
Suzie joined the Alea Casino in Glasgow in 2012 and was looking for an exciting new challenge by coming to work in a casino restaurant, having worked in the restaurant industry for a number of years.
Since joining the company Suzie has worked her way up to her current senior supervisor role, having previously worked as a waitress and supervisor. Suzie loves the people she comes into contact with – both her colleagues and her customers. She feels she has had the opportunity to build her confidence through these interactions and is a great fan of Alea Glasgow’s team days out, when there is an opportunity to socialise with people from other departments. She has twice won Waitress of the Year and was Employee of the Year 2015 at the casino.