Systems Support Officer

  • By Talent Jam
  • 30000 PA - 38000 PA
  • London
  • Contract

My client is an outstanding flexible workspace in London and throughout the UK, established in the early 90s and offer a 5* service. They are looking for a Systems Support Officer to join their team. You will be providing technical and operational support for the Company's internal/external systems. The post holder must be be able to provide support to all stakeholders with a multitude of internal systems and provide relevant training to all new users. You will be based in their Central London office in a small but busy team, reporting to the Financial Controller. You will be required to travel between over 20 Business Centres located around the UK. They pay very competitively and you will receive a host of excellent extra benefits also. You will be responsible for providing professional and efficient support for all employees based in their offices and their associated companies. Professionalism is of the utmost importance to the Company, but that doesn't mean you won't enjoy your day; far from it. They strive and succeed to be the best in the industry, previously winning various reputable ans well known awards. They are also Investors in People accredited. Key Responsibilities and Accountabilities. To be a 'Super User' on the Ultra Soft system. To be the first point of contact for all general system queries. To be the first point of contact for all billing queries. To be the first line of support for all Business Centres in relation to Ultra Soft. To produce and support with billing reports. To send out billing reminders to all sites. To provide back office support for Ultra Soft ensuring full management of the back office and to complete all nominal coding. To ensure all product lists and pricing is updated on the Ultra Soft system. To set up new user log ins and support existing users with any log in issues. To provide contract licence support for the Sales Team. To maintain the document suite with any changes and manual amendments. To provide training and an orientation for all new starters. To complete general audits on the system. To support the Accounts team on Net Suite and Adaptive systems. Role Related Development. To understand and be confident on systems such as Ultra Soft, Net Suite and Adaptive. To have good product knowledge. Training and development to help you progress not only in the company, but as a person too. Personal Specification. Experience 1-3 years systems management experience – Essential. Experience in supporting a business function – Desired. Training experience – Essential. Skills and Abilities. Good telephone and face-to-face communication skills – Essential. Ability to understand and meet legislative requirements, best practice and company polices at all times – Essential. Flexible approach to the changing needs of the business – Essential. Work Requirements – Full time position working business hours Monday to Friday – Essential. Occasional irregular hours if required to meet business needs – Essential. Flexibility to travel to other sites – Essential. If you feel you have the skills above then please apply …

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