Query Resolution Specialist

  • By Capita
  • 18000 PA - 20000 PA
  • Birmingham
  • Permanent

Becoming a Query Resolution Specialist with Capita Workforce Technology. The role of Query Resolution Specialist will work within our Finance Team, supporting the business with resolving customer billing queries and reducing our aged debt balance. The Finance area of our business is responsible for liaising with a wide range of internal and external stakeholders to ensure expectations are met in a timely manner. As the key source to providing Management Information to the business, we aim to maintain a high level of accuracy with the information provided. The person that will take on this new role will be an energetic, hardworking, and driven individual, who pays attention to detail and can communicate clearly. What you will do. Credit Control query resolution for outstanding debtors issues. Researching and resolving account and billing queries from customers, account managers and our offshore team. Processing regular Direct Debit collections and updating the system with receipts and DD Mandate changes. Liaising and developing relationships with customers and account managers to minimize the amount of aged debt held. Proactive Credit Control for all accounts to include recording correspondence and query resolutions in SAP. Sending out copy invoices and working with the Billing team to resolve any queries. Regular Credit Reviews of customers and reporting on payment trends and ratings. Providing general administrative support as required by the business. Your experience will include. Educated to GCSE standards. Relevant billing or credit control experience working in a Finance department. Strong computer literacy to include an understanding of Microsoft Office 365 and its applications. Process driven with strong organisational skills. Ability to work in pressurised environment to meet tight deadlines. Ability to work and communicate effectively across various departments and external businesses. Self-confident and enthusiastic. Approachable and willing to assist others. High degree of integrity and work ethics. About Capita Workplace Technology. Capita Workplace Technology (CWT) operates nationally, working with blue chip, public sector and SME clients to develop innovative solutions for their document print strategy requirements. A major partner with leading technology developers in the print production sector, Capita's Managed Print Services occupies a unique position in the market being part of the largest BPO organisation in the UK and are the only company that can presently demonstrate the ability to deliver in-house, end to end total document and workplace technology solutions to any size of organisation. What's in it for you. At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do. As well as a generous basic salary we also offer a company matched pension scheme, private healthcare and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you. What we hope you will do next. Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance and to request a full job description. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker. Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union …

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