Lead Telephony Analyst

  • By Rullion Limited
  • 40000 PA - 50000 PA
  • Permanent

Lead Telephony Analyst. One of our large Insurance Customers who has recently gone through significant change is currently recruiting – with a fresh focus, a clear vision and some incredible digital transformation in-flight, there's never been a better time to join them. To help set them on the right path they're now looking for a Lead Telephony Analyst to join the team – a fantastic opportunity to lead on the 2nd/3rd line support for the Group's telephony systems, ensuring that the business continues to function when issues arise. Reporting to the Telephony Manager you'll have the ability to quickly diagnose escalations from the IT service desk at an expert level and resolve efficiently and in a safe manner. If you can bring the technical knowledge and great people skills our customer needs, they can offer you the chance to make a difference and build a career with a business that's putting transformation at the heart of its strategy. What you'll do. Support the operational running of the Group's telephony systems. Ensure that all requests, incidents, problems and changes are completed to a high standard and within SLA. To deliver 2nd/3rd line support capability to Avaya/NICE systems and associated technologies. Identify and deliver continuous improvement initiatives. Maintain a positive and solution-oriented approach to work, providing open and honest feedback What you'll bring. Previous experience as a Telephony Analyst, supporting Avaya/NICE systems. Highly motivated/motivational to see success, delivered via their efforts and collaboration with peers. Experience of technologies that support telephony systems; networks, server, active directory. Proactive mindset, with a continuous improvement mentality. The ability to troubleshoot issues across multiple technology areas. Excellent interpersonal, written and verbal communication skills. Good business and user experience awareness. Pro-active and self-motivated with the proven ability to drive resultsRullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and …

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