IT Technician

  • By Dilectus Recruitment Solutions
  • 20000 PA - 25000 PA
  • Runcorn
  • Permanent

IT SERVICE / SUPPORT TECHNICIAN: RUNCORN / WARRINGTON AREA: £20-25k PLUS PENSION MATCHED UP TO 10%, PRIVATE HEALTHCARE AND BONUS. FANTASTIC GROWING FINANCIAL SERVICES COMPANY. NEW ROLE DUE TO EXPANSION, GREAT ENVIRONMENT TO WORK IN. The Client. Our client is an award-winning and fast-growing financial services company, providing market leading corporate finance and working capital solutions to the largest blue-chip companies in the world. Their financial services are underpinned by a bespoke, market leading, FinTech portfolio developed and managed by a professional and experienced IT team. Their development teams deliver secure enterprise applications for in-house users and external clients, using cutting edge technologies and techniques. As part of their continued growth, they are opening a dedicated Technology and Innovation Centre and are looking for an IT Technician to provide IT application support, helpdesk and infrastructure services. The work will include IT support for a move into a brand new additional office building. There will be an occasional need to travel to sites, so a driver's licence is essential. They offer competitive salary, excellent benefits and the opportunity to be part of this major North West success story. The Role. Answer and log incoming support calls/emails into the IT Management System. Provide high quality Customer Service and Communication. Troubleshoot and resolve logged support issues, in an efficient manner. Provide hands on software and hardware support. Meet response time and customer satisfaction targets. Support the configuration, maintenance and upgrading of a Microsoft Windows environment. Work in line with ITIL best practices. Skills & Knowledge Required. Windows 7,10. Anti-Virus & Security. Knowledge of MS Office & Office 365 desktop products. Experience of TCP/IP, DNS, DHCP, LAN, WAN, VOIP systems. Excellent communication and organisation skills. Recognised IT qualification such as NVQ. Is This You. If the above describes you, then we want to speak with you. Send your CV to us and if you fit the bill then we will be in touch within 24 hours to discuss the role and our client in more …

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