CRM Executive at Fast Expanding International Law Firm, to £38,000

  • By Larbey Evans
  • 28000 PA - 38000 PA
  • London
  • Permanent

Fantastic international law firm housed in stunning offices is looking for a new CRM Executive to join their extremely busy CRM team on a permanent basis. Responsibilities will include using reports and dashboards to monitor usage KPIs, proactively seeking user feedback and incorporating this into new processes and training options, building relationships with a range of users to understand their roles and business objectives, designing and delivering new training options to encourage user behavioural change, continuously improving training programmes, keeping training materials up-to-date, providing training on key system upgrades and integrations, developing and managing the new joiner induction process, advising users on GDPR compliance in the use of their CRM systems, assisting with the development and testing of new functionality of systems and any other ad hoc duties when necessary. Candidates should have previous experience of working with a Contact Management System and should have worked within a Marketing team previously, preferably within a law firm. Additionally, knowledge of One Place will be hugely advantageous! Applicants should also possess excellent client service skills and have the ability to work well within a busy …

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