Careers Adviser

  • By Maze 8 Group
  • 14 /Hr.
  • Greater Manchester
  • Contract

Our client, a provider of careers and employability services across the North West, is seeking urgently 3-4 Careers Advisers to deliver the National Careers Service in various community settings. Your responsibility will be to deliver effective, labour market focused, careers information, advice and guidance to customers across Greater Manchester. Ensure customers receive a multi-channel National Careers Service (NCS) offer, personalised to meet individual needs, to develop career management skills, encourage independence and lead to sustained learning and job outcomes. Manage a wide range of customers by caseload to achieve targets, specifically sustained employment or sustained learning. Utilise labour market information and employer links in order to support customers to achieve required outcomes for sustained employment. Develop and maintain effective relationships with key partners and agencies in order to generate a flow of eligible and appropriate new customers. Receive referrals of new customers from partners or via the telephone and internet NCS Gateway, and carry out an assessment of need, identifying the type and level of support required. Deliver personalised support to customers via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars. The provision is 'digital by default'. Produce a high quality action plan for each customer and ensure levels of service in initial interactions achieve customer satisfaction. Plan, deliver and evaluate group sessions for appropriate customers, including webinars. Work proactively with colleagues (National Careers Service Assistants) to maximise the tracking of customer outcomes and ease the evidence generation process. Carry out associated administration work including report writing, usage of CRM system, collecting and analysing management information, evaluating service delivery and the audit and review of own records. Ensure compliance with requirements of the National Service Standards and ensure delivery exceeds minimum Skills Funding Agency, Ofsted and Matrix standards. Take part in observations, assess own delivery, and act on feedback, including undertaking CPD. Work across multiple sites in Greater Manchester as required. Additional or alternative duties as reasonably required by the Company. Customers include. Adults aged 19; Jobcentre Plus, FE Colleges and learning providers; Employers; specialist providers; Colleagues within the Company; Probation Service; providers of support for offenders and ex-offenders. There are no line management or budget responsibilities associated directly with this role. KNOWLEDGE, SKILLS AND EXPERIENCE. Essential Skills. Must hold NVQ level 3 in Advice & Guidance with a willingness to work towards Level 4 or possess a higher qualification at Level 4, DipCG or equivalent. Key Skills. Ability to work in a target driven environment, with a focus on the successful achievement of outcomes for NCS customers. High level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard. Ability to use digital channels and platforms in the delivery of information or advice and guidance. This includes the usage of specific online tools and websites; text (SMS); email; Skype; Facebook; Twitter and other relevant social media channels. Ability to deliver effective IAG on the telephone. Ability to deliver or support group sessions. Experience. Recent experience of delivering job or learning outcomes in a target driven environment. Experience of proactively using a Customer Relationship Management System (CRM). Experience of managing a caseload of customers for whom specific outcomes are achieved in a guidance, skills or welfare to work setting. Knowledge. Excellent knowledge of the local labour market – routes into the labour market and knowledge of progression routes including knowledge of local education, training and specialist service provision. Knowledge of Matrix and Ofsted standards and the application of these in a Careers IAG environment. Personal Style. A warm, approachable style to delivery is required in order to build relationships and rapport. Ability to understand, demonstrate and apply MGC values: Make a positive difference, Stronger together, Empower people, Do the right thing, Build on success. You will need a DBS within 12 months or on the update service in order to …

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