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Jobs & Careers magazine | December 13, 2017

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Shop Manager, Dundee, £15,232- £15,898 per annum, 37 hours per week

Sense Scotland

*Please note that we send all correspondence by email, please include a current email address with your application and the job reference for which you are applying. Please call the Recruitment Team on 0300 330 9292 if email contact is not suitable for you*

Please apply on our website:

Job Description

Job Reference        SH/13/D1

Salary Scale:         £15,232- £15,898

Accountable to:     Area Manager

Place of Work: Charity Shop (as per job advert)


The position of Shop Manager is to manage a charity shop by managing available resources to the optimum benefit of Sense Scotland in terms of both income and public perception of Sense Scotland as a caring charity.



  • Maximise shop profits and achieve agreed performance targets.

Staff and Volunteers

  • Ensure the shop is adequately staffed at all times and establish an appropriate work rota for staff and volunteers.
  •  Recruit, train and support staff and volunteers in the shop, encouraging an active interest in the shop and the work of Sense Scotland.


  • Hold the keys of the shop, inform the police of key holders names and addresses, opening and closing the premises for trading hours and responding to emergency call out if and when necessary.
  • Ensure that all statutory responsibilities are met, including Fire and Health & Safety Regulations.
  • Ensure shop premises are clean and tidy at all times and that goods are displayed in an attractive and presentable manner.


  • Generate stock donations to meet sales requirements; accept, sort, price and display stock in accordance with Sense Scotland guidelines, acknowledging receipt and arranging collection where necessary.
  • Responsible for stock control, including rotation of unsold or unwanted donations to other shops.
  •  Administer the van collection scheme.
  • Carry out special promotions in the shop either when requested by Sense Scotland, or when local events make a special promotion appropriate.
  • Maintain a high standard of display, both in the window and inside the shop, which is an aid to increase sales and organise the shop so that it is clean and tidy at all times.
  • Departmentalise stock, using the departmental signs, and constantly review departmental emphasis to achieve the best results from present stock levels, seasonal, special promotions and general customer      demand.
  • Ensure that all stock is clearly ticketed and priced and sold at the maximum selling price for the benefit of Sense Scotland.
  • Encourage the public to donate saleable goods.

Gift Aid

  • Administer the shops Gift Aid scheme, maximising Gift Aid sales, promoting the scheme to the public and encouraging staff and volunteers to sign up new Gift Aid donors at all times.

Public Relations and Customer Service

  • Working with the Senior Shops Manager or Head of Trading (where appropriate)
  • Publicise the shop.
  • Enhance the Sense Scotland image through a professional retail service, ensuring that all queries about Sense Scotland services are answered promptly and information held in the shop is up to date.
  • Maintain good relations with the public, trade councils, landlords and neighbouring retailers.
  • Ensure a high standard of service to customers is maintained at all times.
  • Have adequate knowledge of Sense Scotland activities so that customer queries can be answered effectively.


  • Ensure that all Sense Scotland administrative and financial procedures are followed including banking, weekly returns, maintenance of petty cash account, performance returns, van collection and volunteer records.
  • Ensure that all sales are properly recorded.
  • Ensure that all staff and volunteers’ possessions are kept in a safe and secure place during trading hours.
  • Ensure that the shop complies with all legislation regarding the display of insurance notice, Office Shops and Railway Premises Act, Fire Notice, Health and Safety at Work notice and all other legal requirements.
  • Keep and maintain a staff notice board.
  •  Inspect the building regularly, both interior and exterior, and inform Senior Shops
  • Manager of any defects or maintenance problems.

Other Responsibilities

  • Work closely with the Head of Trading and Senior Shop Manager to ensure any problems in the shop are resolved quickly and effectively.
  • Undertake any other appropriate duties required to achieve performance targets and realise the full potential of the shop.
  • Travel within local Scotland where required in the performance of the job, to provide cover in another shop, or for training activities.

This job description is intended as a guide only and is not an exhaustive list of duties. It is subject to periodic review in conjunction with the post holder.


  • openness and honesty
  • respect
  • value individual worth
  • plan on the basis of individual need
  • accountability


It is essential that the Shop Manager will have/be:

  •  Previous retail sales experience.
  •  Good communication and interpersonal skills, together with an ability to communicate with the public in a manner consistent with a retail environment
  •  A disposition that is in keeping with a ‘public’ related working environment and an ability to cope with, at times, hard physical work.
  •  The ability to motivate voluntary staff in order to ensure productive working practices.
  •  Numerate to a level which ensures correct till and banking procedures are carried out.
  •  Able to show flexibility in work commitment i.e. ability to give extra work time in order to ensure the success of the shop in terms of sales and presentation.
  •  The ability to adapt to new work situations and use initiative in solving work related problems.
  •  Tact and diplomacy when dealing with others.
  •  Personal presentation standards to be in keeping with a retail sales environment.
  •  The ability to cope well under pressure.

It is desirable, but not essential, that the Shop Manager has:

  •  Previous retail management experience.
  •  Charity retail experience.
  •  A driving licence and use of a car.


There is a broad range of skills required to meet the demands of this post. The

Shop Manager should relate easily and well to others, be a good organiser

and be prepared to learn.

Hours of work:

37 hours per week


24 days annual leave, plus agreed public holidays (pro rata for part time)

Probationary Period:

12 months

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